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Putting your clients first

When your clients choose Optum, they can see doctors who work together to offer personal attention and quality care.

We work with local hospitals, urgent care centers and specialists to deliver the care your clients want and need.

Find a doctor

Help is here

Choosing a Medicare plan can be hard. That’s why clients come to you for help. If you need help finding the right fit for them, we're here for you. We can help with::

  • Members who are being balance-billed
  • Confirming who's eligible for plans
  • Medical network information
  • Updates on claims and authorizations, without sharing personal health information
  • Access to primary care doctors
  • Complaints about a primary care doctor
  • Information about open or closed practices for primary care doctors.

Contact us

You have a dedicated customer service representative to help with client issues.

Michelle Heggins
Customer Service Representative
Phone: 1-909-605-8000, ext. 13224
Hours: Mon.–Fri.:, 8 a.m.–4:30 p.m.